Our Privacy Policy

Sylvan Pastimes will never give or sell your customer information to anyone.

What is the "customer information"?

When ordering our software, we collect your name, e-mail address, mailing address, phone number, and credit card information. This allows us to keep you in our customer records, process and fulfill your order, provide notification of the order status, and keep you informed on upcoming products (see Customer Notices, below).

All customer information is kept on our secured in-house servers that do not have a connection to the outside world. We do not keep customer information lying around on laptops.

What about third party credit card processing sites?

Sylvan Pastimes uses third party credit card processing sites to process your order. Currently, these sites include Digital River's Share-it.com and CNET's download.com. The transaction is handled by a secure server hosted by the credit card processing site that encrypts all of your personal information including name, address, and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.

Your customer information is sent from these processing sites directly to Sylvan Pastimes.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies are primarily used to identify you when you return to a site. Sylvan Pastimes does not store cookies on your computer.

Customer Notices

By default, Sylvan Pastimes will not send you any notifications of upcoming products. If you wish to be notified when we release a new product or an upgrade to a product you own, you must sign up for our notification service. The service is free and can be cancelled at any time. Simply send an e-mail to our guest service department (see contact information below) and request to receive notices.

When you sign up to receive notifications from Sylvan Pastimes, you will only receive notifications from Sylvan Pastimes. No other company or entity has access to our customer lists and we will not send you spam or notifications for any other purpose.